What we collect and why
The enquiry form collects your name, phone number, email, preferred contact method and short message. Referrals also ask your relationship to the person seeking support. We record when you submit and agree to being contacted.
We use these details to review and respond to your enquiry. Submitting an enquiry does not create a participant record, service agreement or guarantee of availability.
Keep the first message brief
Please leave out medical reports, NDIS plan numbers, identity documents and detailed health information. If enquiring for someone else, get their permission before sharing their details.
Where your enquiry goes
Your details are saved in the Metamorph Supports enquiry inbox. Access to the inbox is restricted to the verified owner account. Other website visitors and worker accounts cannot read your enquiry.
We use Supabase to store website enquiries and Vercel to host this website. These service providers may process information outside Australia. Authorised technical administration can also access stored information when needed to operate the service.
Questions about your information
You can request a privacy follow-up, access or correction by sending a short message through our contact form. Please describe the request without including additional sensitive information. Identity or authority checks may be needed before information is released or changed.
This notice covers website enquiries. The broader service privacy policy describes proposed arrangements for future support services.
Updated 19 October 2026.